Privacy Policy

1. Introduction

Don Sterling Services (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or engage our services.

By using our services or website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following personal information:

• Name

• Phone number

• Email address

• Physical address (for service delivery)

• Details related to your enquiry or booking

• Any other information you choose to provide

We may also collect non-personal information such as website usage data (e.g. browser type and pages visited).

3. How We Use Your Information

We use your information to:

• Provide and deliver our cleaning services

• Respond to enquiries and provide quotes

• Manage bookings and scheduling

• Issue invoices and process payments

• Improve our services and customer experience

• Send relevant updates related to your booking

We do not sell or rent your personal information to third parties.

4. Sharing Your Information

We may share your information only when necessary:

• With trusted service providers (e.g. payment processors and booking systems)

• If required by law or legal process

• To protect our rights, safety, or property

Any third parties we work with are required to handle your data responsibly.

5. Data Storage & Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
While we take care to secure your data, no method of electronic storage or transmission is 100% secure.

6. Cookies & Website Tracking

Our website may use cookies or similar technologies to improve user experience and analyse website traffic You can disable cookies through your browser settings if you prefer.

7. Access & Correction

You may request access to the personal information we hold about you at any time.
If any information is incorrect, you may request that we update or correct it.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Provide services

• Meet legal and accounting requirements

• Resolve disputes

After this, your information will be securely deleted or anonymised.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Your Rights

Under New Zealand privacy law, you have the right to:

• Access your personal information

• Request corrections

• Ask how your data is being used

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Don Sterling Services
Phone: 022 085 8899
Email: Donsterlingservices@gmail.com